Smart Subway, AI Makes Travel More Smoother!
Shenzhen Metro, which has entered the intelligent era, has launched a series of intelligent services supported by artificial intelligence technology to provide citizens and passengers with a more convenient and comprehensive travel experience. The intelligent customer service center provides self-service information inquiry and payment functions; AI digital employee customer service provides audio and video interactive services; In unattended smart stations, smart security checks have been implemented, so passengers do not need to wait before passing through the gates... Shenzhen Metro pioneered AI digital employee customer service, fully integrating digital employees with station customer service, and comprehensively utilizing AI technologies such as automatic speech recognition, natural speech processing, and biometric recognition to enable digital employees to have perceptual and cognitive abilities . Through a unifi...